Policies Cookie Policy
1. Introduction
This website does not use first-party cookies. However, we integrate third-party services that may place cookies on your device:- Crisp Chat: Provides live chat support.
- Microsoft Clarity: Provides heatmaps and session recordings to help us improve the website. Loads only after you accept it in the cookie banner.
- Ecwid by Lightspeed: Hosts our online store on a subdomain, which has its own cookie banner and policy.
2. What Are Cookies?
Cookies are small text files stored on your device that help websites function properly, improve user experience, and collect analytical data. Cookies can be categorized as:- Essential Cookies: Required for core website functions.
- Personalization Cookies: Remember user preferences and enhance the user experience.
- Analytics Cookies: Measure website traffic and improve services.
- Marketing Cookies: Used for personalized content and advertisements.
3. Cookies Used on This Website
A. Crisp Chat (Live Chat Support)
We use Crisp Chat to provide live customer support. Crisp may place cookies to:- Maintain chat session state.
- Ensure a seamless experience across pages and visits.
B. Ecwid Online Store (Subdomain)
Our online store is hosted on a subdomain and uses Ecwid by Lightspeed. Ecwid may place cookies for various purposes, including:- Personalization: Storing customer emails and referrer information.
- Technically Required: Maintaining shopping cart contents and customer authentication.
| Cookie Name | Purpose | Classification | Expiry |
|---|---|---|---|
| PSecwid__store_id__emailPSemail | Stores customer email entered on the shopping cart page | Personalization | 180 days |
| PSecwid__store_id PScart | Maintains customer cart contents | Technically Required | 365 days |
| PSecwid__store_id PScustomerid | Stores logged-in customer identifier | Technically Required | 365 days |
| PSecwid__store_id PStoken | Customer authentication token | Technically Required | 365 days |
C. Microsoft Clarity (Analytics and Session Recording)
We use Microsoft Clarity to understand how visitors use our website through heatmaps and session recordings. Clarity may place cookies to:- Distinguish individual sessions and returning visitors.
- Reconstruct on-page interactions such as clicks and scrolling.
D. Umami (Visit Statistics Without Cookies)
We use Umami to count page views and clicks on buttons and links, so we can see which pages help visitors and which do not. Umami sets no cookies and stores nothing on your device. It does not collect personal data, does not store your IP address and does not follow you across other websites, so it is not part of the cookie banner. See the Umami privacy policy for details.4. Managing Your Cookie Preferences
You have the option to manage your cookie preferences for the services integrated into our website:- Crisp Chat: As these cookies are essential for chat functionality, they cannot be disabled without affecting the service.
- Microsoft Clarity: Loaded only after you choose Accept in the cookie banner. Choose Reject and it never loads.
- Umami: Sets no cookies, so there is nothing to manage. A content or tracker blocker in your browser stops it from counting your visit.
- Ecwid Store: Manage your cookie preferences via the store’s cookie consent banner on the subdomain.
- For Crisp Chat, since the cookies are essential, no action is required.
- For Microsoft Clarity, open Cookie settings at the bottom of any page and choose Reject. Recording stops and Clarity’s cookies are removed. You can also contact us to request erasure of data already collected.
- For the Ecwid Store, adjust your preferences through the cookie consent banner displayed on the store pages.